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Welcome to Sweetest Little Baby. We are a small business nestled in the foothills of the Blue Ridge Mountains of Virginia. We strive to offer an excellent selection of baby clothing and gifts, along with excellent customer service.
Our contact information
By standard mail:
Sweetest Little Baby
2710 Franklin Road
Roanoke, VA 24014
SHIPPING/DELIVERY INFO: All orders are $9.95 plus insurance and handling for orders within the continental U.S. via USPS. Ground deliveries USUALLY SHIPS within 3-8 business days. We are not responsible for packages once they have been delivered to the shipping address. Recipient is responsible for any packages stolen or missing once delivered. Special orders can not be returned for a refund. They can only be exchanged.
For NEXT BUSINESS DAY AIR SERVICE (continental U.S): Please select USPS as the carrier. A flat rate shipping charge of $48.95 plus insurance will be added to your order. Please feel free to call (540)343-0551 if you need any assistance in this regard or would like to clarify any details on your order. NEXT DAY AIR ORDERS PLACED ON SATURDAY OR SUNDAY WILL SHIP ON MONDAY FOR SCHEDULED DELIVERY TUESDAY. We always ship overnight but we are not responsible for the postal delivery if it takes two days.
For 2ND BUSINESS DAY DELIVERY: Select USPS as the carrier. Your order will be charged a flat rate of $38.95 plus insurance for shipping within the continental U.S.
ORDERS CAN BE TRACKED AT www.USPS.com or call or e-mail us for assistance!
SOLD OUT Items: Due to our low prices and quick turnover of inventory we do not notify customers of sold out items. You will either not be charged for sold out items or you will be refunded if we can not get any more of what is sold out.
ALASKA AND HAWAII: $9.95 plus insurance.
CANADA: Shipped via USPS Standard Canadian. Shipping costs are a base rate $22.95 plus insurance for all orders. We reserve the right to add shipping charges for orders over 8lbs. Delivery time is generally 6-12 business days.
INTERNATIONAL: International orders must be paid with a paypal account. The shipping charge is a base rate of $48 plus insurance for all orders. We reserve the right to added shipping charges to the order for shipments over 5 pounds.
Please note, we reserve the right not to ship international orders that do not use a paying internet service provider (e-mail that is a free service.) We may require additional information before processing your order, and if the information which we receive is not satisfactory, we reserve the right not to ship the order.
ADDRESS VERIFICATION:Please note we reserve the right to ask the customer for additional information prior to shipping if the billing address of the customer does not match the billing address on the credit card used. If the customer is unable to verify the correct billing address, name and/or phone number for the billing address we reserve the right not to ship the merchandise or process the order. We provide this service as a further protection and security for our customers.
GIFTS: On gift orders, we reserve the right to make similar substitutions for sold out items.
GIFT WRAPPING SERVICE: For that extra-special touch we offer a gift wrapping service for only $6.50 per gift.
PAYMENT METHOD: We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. Sales tax is not charged except on applicable items shipped within the state of Virginia.
SAFE AND SECURE SHOPPING: When you use your credit card at Sweetest Little Baby, be assured the transaction is secure. Our server uses advanced encryption technology to safeguard your personal information and guarantee privacy. In truth, its safer than shopping at the mall and a lot more convenient!
MERCHANDISE RETURN POLICY: FREE SHIPPING ON ALL EXCHANGES. We pay to ship out the exchange to you if the exchange is made within 30 days after receipt of the goods. However, it is your responsibility to ship the items to us. YOU JUST NEED TO GET YOUR EXCHANGE OR RETURN SHIPPED TO US WITHIN 30 DAYS AFTER YOU RECEIVED THE MERCHANDISE.
After 30 days any returns will be accepted for exchange only. Any exchanges made after 30 days require you to pay the shipping charges. NO EXCHANGES AFTER 60 DAYS.
Original shipping charges are nonrefundable.
To make a return: Please ensure that all items are in the original unworn condition, with tags intact. Items without tags will be refused. Refunds will not be issued for items that we determine cannot be resold. We may make such a determination based on a variety of factors including, but not limited to, the appearance, smell, and/or general condition of the item when it is returned to us. Please take the same care in packaging your return that was taken in packaging your order. Sweetest Little Baby IS NOT responsible for any shrinkage of the clothes.
• To ensure proper credit, please enclose a copy of the original packing slip, with the items being returned/exchanged marked on the slip. Returns received without paperwork will delay the processing of your return. For exchanges, please note the size and/or item you wish to exchange for, in addition to the item(s) you are returning.
• Ship your return/exchange using UPS or USPS. (If using FedEx, please DO NOT use priority overnight. If you must return it overnight with FedEx, please use standard overnight.) Insurance and tracking are recommended.
• Please allow up to 30 days for your credit to be processed.
• If making an exchange, please follow the above procedures and add ATTN: Exchange to the address above.
. Placing an order with SweetestLittleBaby.com grants permission to SweetestLittleBaby to use any emails by our affiliated sites. http://www.sweetestlittlebaby.com/kissykissy.html
. NO RETURNS ON UNDERWEAR.
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